Broadband - O2
Mobile phone retailer O2 joined the home broadband market late in the game with claims that when their package launched they wanted it to be perfect. The main problem here was that during the time it took O2 to launch their package their competitors were gradually growing their Market share. The second problem they faced was that with every delay to the release customers expectations were on the rise.
The launch of o2's home broadband was a success. Immediately customer satisfaction was top class and o2 began pulling on the rewards for number one Internet service provider in the UK. It seemed the wait was worth it.
O2's home broadband packages start from just £7.50 per month to it's existing mobile phone customers both pay and go and contract. For those of you who aren't on o2 you can pick up their broadband from £12.50 per month. Not a bad package at all considering this gives you unlimited access to the net and support from a top class customer service team which is completely UK based.
The package above is o2's LLU service which is not available in all areas of the UK. For those of you who aren't lucky enough to be in one of those areas you can pick up O2's home broadband package from £17.50 per month provided you are one of their mobile phone customers. Once again those not on O2 can get access to the service from £22.50 per month. The access package gives you unlimited Internet access.
The customer feedback really speaks for itself and shows that O2 really are doing something right with their home broadband. Their packages offer great value for money with some brilliant download and upload speeds available. It's rare that you can find an Internet service provider lately that offers unlimited access to their customers unless you also opt into their landline which makes O2 a breath of fresh air (no pun intended).
I've personally switched to O2 as my service provider and have found one of the main improvements over my previous provider is the massive upload speeds which have tripled since signing up. The customer service team have been exceptionally helpful on the occasions when I have spoken to them and the in store teams knowledge seems up to scratch.
When. It comes to broadband I would definitely recommend checking O2 out!
So why do O2 think you should shop with them?
Free O2 Technical Support 24-7, 365
That's right. We offer technical support to you every day of the year. And because our call centre agents are UK-based, they can get to the root of your router quickly.
No connection fees
We won't charge you any additional fees to set up your Home Broadband account. All you'll pay is the usual monthly tariff, and we'll hook you up for free.
Wireless box
O2 Home Broadband comes with an O2 wireless box, so you can go online from the bedroom, study or even the garden and connect up to ten computers at once. It's easy to get going – our set up CD practically does it for you.
The O2 wireless box is fully guaranteed to work smoothly, and comes with a host of security features, like its built-in firewall, so it's safer to go online on all your computers. If you don't want to set up wireless broadband in your home, no problem. You can use Ethernet cables (standard network cables) instead.
Free security software for peace of mind
As well as excellent service, O2 Home Broadband gives you state of the art security software from McAfee at no extra cost to make sure you're always protected.
You'll get the latest security software from McAfee when you sign up to O2 Home Broadband, including:
- antivirus and spyware protection (to wipe out bugs)
- spam filters
- firewall
- parental control settings to keep kids safe
30 day happiness guarantee
We are very happy with our broadband service, but we want you to be happy with it too. That's why, when you sign up to O2 Home Broadband, we'll give you 30 days to try it out. If you decide you don't like it let us know and we'll cancel your contract.